Greg Hanover is CEO of Liveops, a top US-based virtual contact center. He's an inspired leader, driven to deliver better business outcomes. There’s no denying that customer experience (CX) has a ...

Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left.

Forbes Advisor commissioned this Customer Experience Trends survey through the market research company, OnePoll. The study followed ethical guidelines set forth by the Market Research Society’s (MRS) ...

To compete in a tight economy, businesses need to deliver consistent, end-to-end experiences that support customers from ...

Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

The importance of IT solutions in businesses of all sizes and across various industries cannot be overstated. From managing critical operations to enhancing customer experiences, technology forms the ...

In a tenuous economy, everything is on the chopping block. Anything that doesn’t directly impact the bottom line is in danger of getting cut or reduced. That means organizations increasingly have to ...

Excellent experiences are what separate thriving companies from those that fade into irrelevance. At the end of the year, your bottom line doesn’t mean much if the experiences are sub-par. In today’s ...

CAIRO--(BUSINESS WIRE)--CIB, Egypt’s leading private-sector bank, has announced a strategic partnership with Truecaller, the premier global platform for verifying contacts and blocking unwanted ...

The debate surrounding tariffs usually centers on economics, politics, and international trade relationships. We’ll leave those discussions to the experts. As a customer experience professional, I ...

WALTHAM, Mass.--(BUSINESS WIRE)--NetCracker Technology announced today that Suddenlink Communications, among the largest cable broadband services providers in the United States, has deployed the ...